This is the front desk a town puts on its website, answering here from TownDesk's own published information. Ask what you'd ask before signing up: what it does, what it costs, how the pilot works. Then open the Staff Console in another window and watch the assistant step back the moment you join the conversation.
This is what residents see on the town website at 9 PM on a Sunday. Ask it anything a resident would — trash pickup, water bills, when council meets, how to reach the clerk. Then open the Staff Console in another window, and watch the AI step back the moment you (the clerk) join the conversation.
In production this sits on the town's own website and phone line, catches the questions that would otherwise become voicemails, and alerts the clerk by text the moment a resident asks for a human.
Upload a meeting recording or paste a transcript. TownDesk drafts minutes in your format: members present, motions and votes, with closed sessions kept out of the public minutes. Name the voices after the first draft and it names the movers too.
Enter a public records request as it came in. TownDesk drafts the acknowledgment letter, a fill-in response letter, and a processing checklist under your state's public records law, with the statute and response clock filled in for 20 states (North Carolina, South Carolina, Virginia, Tennessee, Georgia, Ohio, Pennsylvania, New York, Vermont, Maine, New Hampshire, Michigan, Wisconsin, Minnesota, Iowa, Kansas, Colorado, Indiana, Washington and Oregon), with judgment calls flagged for the town attorney.
Every logged request, its owner, its target date, its age, and its status — so nothing slips. Public records laws require prompt responses; anything past its target date, or over 10 days with no date set, shows red. The daily reminder sweep alerts on these automatically.
| Received | Requester | Request | Owner | Target | Age | Status |
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Paste a document you're about to release and TownDesk flags passages that look confidential — Social Security and other protected identifiers, personnel-discipline detail, attorney-client, criminal-investigation, medical, minors — for your review. It never redacts and never decides; you keep the final call. Best run on the records responsive to a request before they go out.
Describe a project your town wants funded. TownDesk matches it against programs built for small towns (USDA Rural Development, state CDBG and EDA across the U.S., plus Golden LEAF, PARTF and other state programs in North Carolina) and drafts the need-and-impact narrative.
Log the reporting and renewal deadlines a grant carries; the daily reminder sweep alerts you before each one is due — so small staffs don't miss them.
| Program | What's due | Due date |
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